Quality Management Process of Telecalls at British Telecom

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This project report, “Quality Management Process of Telecalls at British Telecom,” dives deep into how BT ensures top-notch call quality, customer satisfaction, and operational efficiency. The study explores monitoring techniques, feedback systems, and process improvements, offering actionable insights for students, HR professionals, and management enthusiasts.

Learn how effective quality management boosts performance, reduces errors, and keeps customers happy—all in a clear, practical format perfect for MBA students.

Why this report stands out:

• Actionable insights into call quality management.

• Real-world examples and practical tips.

• Student-friendly, easy-to-read, and engaging style.

• Focus on improving efficiency, customer satisfaction, and performance.